FAQ
Order Information
To ensure the sanitation and safety, we do not accept returns or refunds for any product due to hygiene concerns as they are considered personal care items. This policy is in place to protect the health and safety of all our customers.
Please read our return & shipping policy for more information.
*Luxie Nail is not responsible for lost, stolen or damaged products if you choose to opt out of Route Package Protection. Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click. Review the policies here to understand which lost, stolen, and damaged items Route will cover.
https://shoppers.help.route.com/hc/en-us/articles/6017831679511
Pre-orders for high demand items will be fulfilled as soon as it becomes available. Please allow up to 2-6 weeks for fulfillment. To avoid shipping delays for in stock products, please place a separate order for pre-order products. If you would like to cancel your pre-order item at any time, please contact us with your order number.
VIP REWARDS
To earn reward points:
・Sign up or log in.
・Make a purchase: Earn 1 point for every $1 purchase you make.
・Refer friends
・Follow us on social media.
・Write reviews.
・Subscribe to our newsletter.
・Look out for special promotions where you can earn extra points for certain actions or during specific time periods.
・Earn points for reaching certain milestones such as birthdays, anniversaries, or spending thresholds.
Log In to your account:
・To redeem points, make sure you are logged into your account.
Access the VIP Rewards:
・Click Rewards on your account menu found on the left hand side.
View Your Points Balance:
・Check your current points balance to see how many points you have available for redemption.
Choose a Reward:
・Browse the available rewards, which can include discounts, free products, or other perks. Each reward will have a points value associated with it.
Select the Reward:
・Click on the reward you want to redeem. If it's a discount, you may receive a discount code to apply at checkout. If it's a free product, it may be added to your cart automatically.
Apply the Reward:
・Follow the instructions provided to apply the reward to your purchase. For discounts, enter the code at checkout. For free products or other perks, follow the specific redemption process outlined.
Complete Your Purchase:
・Proceed to checkout and complete your purchase as usual. The reward should be applied, and your points balance will be adjusted accordingly.
Log In to your account:
・Make sure you are logged into your account.
Access the VIP Rewards:
・Click Rewards on your account menu found on the left hand side.
Check Your Rewards:
・Look for the section labeled "My Rewards". Here, you will see a list of any available rewards and discounts.
View Unused Discounts:
・Your unused discounts and reward coupons should be listed, along with their details such as the expiration date, the discount amount, and any applicable terms and conditions.
Email Notifications:
・You will also receive email notifications with your unused rewards and discounts. Check your email inbox for any messages.
Reward points do not expire and will remain in your account until redeemed.
UV/LED Gels
When choosing a nail lamp, it's essential to check the compatibility with the specific gel products you plan to use, as some gels may require a specific type of lamp for proper curing. Many modern nail lamps are designed to be versatile and can cure both UV and LED formulations. To properly cure Luxie Nail gels choose a lamp with a minimum of 36 watts with a lightwave length of 365 + 405 nm (UV/LED) or ,395-405 nm (LED) lamp.
LED (Light-Emitting Diode) lamps and UV (Ultraviolet) nail lamps are both types of devices used in the curing process of gel nail polish and other gel nail enhancements. However, they use different light sources to achieve the curing effect. Here are the key differences between LED and UV nail lamps:
Light Source:
・UV Lamp: Uses traditional UV bulbs that emit ultraviolet light in the 320-400 nm wavelength range. These lamps primarily emit UVA light.
・LED Lamp: Uses light-emitting diodes to produce light. LED lamps emit a broader spectrum of light, including UVA and UVB.
Curing Time:
・UV Lamp: Generally has longer curing times compared to LED lamps. The curing time can range from 2 to 3 minutes.
・LED Lamp: Offers faster curing times. LED lamps can cure gel polish in as little as 30 seconds to 2 minutes, depending on the formulation of the gel.
Wavelength:
・UV Lamp: Typically emits light in the 320-400 nm range, primarily in the UVA spectrum.
・LED Lamp: Emits a more focused light in the 350-400 nm range, covering both UVA and UVB.
Heat Output:
・UV Lamp: Tends to produce more heat during the curing process.
・LED Lamp: Generally generates less heat, making it more comfortable for the user.
Lifespan:
・UV Lamp: The bulbs in UV lamps may have a limited lifespan and may need to be replaced after a certain number of hours of use.
・LED Lamp: LEDs have a longer lifespan and can last for tens of thousands of hours, reducing the need for frequent replacements.
Energy Consumption:
・UV Lamp: Generally consumes more energy compared to LED lamps.
・LED Lamp: More energy-efficient, consuming less power during the curing process.
Compatibility:
・UV Lamp: Suitable for curing UV gel polishes and products.
・LED Lamp: Compatible with LED gel polishes and hybrid gel polishes formulated to cure under LED light.
Size and Portability:
・UV Lamp: Tends to be bulkier and heavier.
・LED Lamp: Often more compact, lightweight, and portable.
All of our liquids and powders are HEMA Free, 9 Free, MMA Free and Cruelty Free.
*Please note that HEMA Free products are free of HEMA (2-Hydroxyethyl methacrylate). They are not hypoallergenic. HEMA is only one of many known allergens. No one will know what they are allergic to until an acrylate specific dermatological allergy test is taken.
If irritation occurs, discontinue use immediately and seek a licensed medical professional.
Bis-HEMA Poly(1,4-Butanediol)-14/IPDI Copolymer is a type of polymer.
•Bis-HEMA: Bis-HEMA stands for Bisphenol A-glycidyl methacrylate. It is a common monomer used for its ability to undergo polymerization reactions. Bis-HEMA contributes to the cross-linking and polymerization processes, providing strength and durability.
•Poly(1,4-Butanediol)-14: This component refers to a polymer chain consisting of repeating units of 1,4-butanediol. 1,4-butanediol is a diol compound, meaning it contains two hydroxyl (OH) functional groups. When polymerized, it forms a chain structure that can contribute to the overall properties of the material, such as flexibility or hardness.
•IPDI: IPDI stands for Isophorone diisocyanate. It is a diisocyanate compound commonly used in the production of polyurethane materials. In this copolymer, IPDI likely serves as a cross-linking agent, reacting with the hydroxyl groups present in the poly(1,4-butanediol)-14 component to form a three-dimensional network structure, thereby enhancing the mechanical properties and stability of the material.
Overall, Bis-HEMA Poly(1,4-Butanediol)-14/IPDI Copolymer combines different monomers and polymers to achieve desired properties such as strength, durability, and flexibility in resins.
HEMA, Bis-HEMA, and Di-HEMA are all acronyms for different chemical compounds used in the formulation of various nail products, especially in the context of gel nail systems. Here's a brief overview of each:
HEMA (Hydroxyethyl methacrylate):
・HEMA is a monomer commonly used in the formulation of nail products, particularly in gel systems.
・It helps in the polymerization process when exposed to ultraviolet (UV) or LED light, leading to the hardening or curing of the gel.
・HEMA contributes to the flexibility and adhesion properties of the gel.
Di-HEMA (Dipentaerythrityl Hexaacrylate):
・Di-HEMA is another monomer used in the formulation of gel nail products.
・It is known for its contribution to the hardness and durability of the cured gel.
・Di-HEMA is often used in combination with other monomers to achieve the desired balance of flexibility and strength in the gel.
Bis-HEMA (Bisphenol A glycerolate dimethacrylate):
・Bis-HEMA is a specific type of monomer derived from bisphenol A and glycerol.
・Like HEMA, it is used in the formulation of gel nail products to contribute to the curing and hardening process.
・Bis-HEMA may be used in conjunction with other monomers to achieve specific properties in the final gel formulation.
In summary, HEMA, Bis-HEMA, and Di-HEMA are different monomers that play roles in the polymerization process of gel nail products. They contribute to the properties of the gel, such as flexibility, adhesion, hardness, and durability. The specific combination and ratios of these monomers, along with other ingredients, are part of the formulation strategy used by manufacturers to create gel nail products with various characteristics. It's important for users to be aware of the ingredients in nail products, especially if they have specific sensitivities or allergies, and to follow proper application guidelines for safe and effective use.
While Bis-HEMA and Di-HEMA share similarities with HEMA (Hydroxyethyl Methacrylate) as they are all acrylate monomers, they are distinct chemical compounds. While HEMA, Bis-HEMA, and Di-HEMA are related acrylate monomers, they are different chemical compounds with distinct properties. Manufacturers may use a combination of these monomers in various ratios to achieve specific characteristics in the final gel product, such as flexibility, adhesion, hardness, and durability. Users should be aware of the specific ingredients in nail products and follow proper application guidelines for safe and effective use.
Some SDS sheets are located just under the ingredient tab of most product pages.
Dip Powder
Some SDS sheets are located just under the ingredient tab of most product pages.
Available in the following jar sizes. Jars are filled by volume. Weight is estimated. Coverage will vary based on usage and length of nails.
Sample Jar- 5g (1 tsp) | 3 Full Manicures
Mini Jar- 7.1g (2.5 tsp) | 5-7 Full Manicures
.50 oz. Jar- 14.2g (3.5 tsp) | 7-10 Full Manicures
1 oz. Jar- 25g (7 tsps) | 14-20 Manicures
Yes! Luxie Nail Dip Powder is a dual purpose quick set acrylic powder which may be used for dipping powder and sculpting powder.
This is usually due to the activator drying the Top Coat too quickly or the surface isn't clean.
Before applying Step 4 Top Coat, clean each nail with an alcohol pad to remove any dust. Apply Step 3 Activator. Wipe off excess activator on each nail with a dry lint free wipe. Apply Step 4. Wait 2 minutes before applying a second coat.
This happens when the Step 4 Top Coat is contaminated by the Step 3 Activator. It is important to make sure each nail is clean of excess activator before applying top coat. Wiping your brush on a clean paper towel between each nail application helps as well.
If your brush hardens avoid putting in back into the Step 4 bottle. The smallest trace of activator may ruin the whole bottle and make it thick and gummy. Swap your brush with the brush saver brush. Wipe dry before replacing.
To avoid the bottles from sticking make sure to keep the bottle necks clean by wiping with acetone after each use. Always store your bottles upright to avoid leakage or pooling into the brush handle.
DO NOT use pliers to force the bottle open. This could fracture the neck of the bottle and cause serious injury and damage. Soak the bottle in warm water for 15-20 minutes. Try opening the bottle. If the bottle still isn't opening, try a rubber glove or other silicone holder to help grip as you twist. Keep soaking if necessary until the the lid becomes free.
To apply florals and or foils. Pour powder into a cupcake liner. Tap and gently shake to bring the bits to the surface. Apply Step 2 Base, Lay your nail flat onto the powder surface. Press flowers and or foils down with your fingertip.
